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- 🛑 Caught by AI: Air Canada's Refund Drama over Chatbot Misadvice
🛑 Caught by AI: Air Canada's Refund Drama over Chatbot Misadvice
& Create a Business Using AI
Adam Smith
February 23, 2024
In partnership with
Coming up this week:
- Nvidia: $22B Revenue Surge
- Reddit: $60M For AI Data
- SoftBank: $100B AI Chip Venture
- Air Canada: Expensive Chatbot Mistake
- Create a Business Using AI
And much more… Learn how these unfolding narratives are shaping The Business of AI.
FEATURED STORY 🔥
Air Canada to Refund Passenger Misled by Chatbot
Jake Moffatt, who sought a bereavement fare for a flight from Vancouver to Toronto, was misled by Air Canada's chatbot, which inaccurately advised him to book a flight and seek a refund later.
Contrary to the chatbot's guidance, Air Canada's policy does not allow for post-booking bereavement fare refunds. After his refund request was denied, Moffatt pursued the issue for months and eventually brought a small claims case to Canada's Civil Resolution Tribunal. The tribunal ruled in Moffatt's favor, finding Air Canada responsible for the chatbot's misinformation and ordering the airline to refund $650.88 CAD of the $1,640.36 CAD fare, plus additional damages.
Air Canada has agreed to comply with the ruling. The chatbot service was not available on Air Canada's website following the incident, and the airline has not confirmed whether it has been permanently disabled.
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TRENDING STORIES 🔥
Reddit Inks $60M AI Deal with Google
Ahead of its IPO, Reddit has signed a $60 million contract allowing Google to use its data for AI training. This marks Reddit's first major agreement with an AI firm and comes as the company explores new revenue streams.
SoftBank Plans $100B Chip Venture
Masayoshi Son, CEO of SoftBank, aims to create a chip venture to compete with Nvidia, seeking $100 billion in funding. The venture, Izanagi, will focus on AI semiconductors, with SoftBank contributing $30 billion and seeking $70 billion from Middle Eastern funds.
Nvidia Surpasses Earnings Expectations
Nvidia's Q4 earnings exceeded forecasts with $22.10 billion in revenue and adjusted EPS of $5.16. The company anticipates strong sales next quarter, driven by AI chip demand. Shares jumped 10% post-announcement, reflecting confidence in sustained growth and the success of their Data Center business.
AI Business Idea Of The Week 📷️
Some readers may already know, but as well as running this newsletter, I also run an AI-assisted SEO content marketing agency: The Content Machine. Over the next 4 weeks, we will take a glance at how I am using AI and automation tools to create awesome SEO-optimized content - and how you could use the same idea to create your own content business.
Part 1 of 4: Mini series on how I am automating my AI content production
WHAT IS AI AUTOMATION?
I recently came across an amazing tool called Moonlit Platforms. This tool has enabled me to automate 90% of my content process.
Essentially it's a platform that allows you to create 3 elements:
1. An input - This can be text, a number, or an upload (doc, csv, pdf).
2. A function - There are a ton of functions. The main one I use is called "Chat Model" which allows you to take your input from 1. and dynamically insert it into an AI chat. There are several LLM models to choose from including GPT-3, GPT-4, Mixstral, Gemini, and LLaMa-2. There are other cool functions such as "Scrape Webpage" that can return either the full text, a summary, or the full HTML from a specific URL.
3. An output - This is where the output from your functions is displayed. They can be text based, chart based, image based or HTML based.
The Moonlit Platform Interface
My favorite part of the tool though - the ability to chain together multiple functions. Over the next few weeks I'll be diving into more about how I chain together my article outline/brief and the actual content creation - but think about it this way. You could chain together the following:
1. User enters 5 URLs via a text input.
2. The first function scrapes each URL and returns the HTML.
3. This output is passed to a Chat Model that extracts all the headings. Removes duplicates and orders the remaining into a logical fashion.
4. This is then output as text.
You have a simple app now that can scrape 5 competitor URLs, remove all the duplicate headers, and give you the foundation to build an article outline.
Next week I will cover MY personal content brief automation process.
What do you think of this business idea? |
EYE OPENING NEWS 🧠
Adobe Launches AI Document Assistant
Adobe introduces an AI assistant in Acrobat and Reader, capable of analyzing documents to answer questions, format information, and create summaries. It helps users quickly find and synthesize content, potentially saving hours weekly. The beta version is free for Acrobat users.
Pentagon Contracts Scale AI for AI Testing
Scale AI has been chosen by the Pentagon's CDAO to develop a testing framework for large language AI models. This one-year contract aims to ensure AI safety and reliability in military applications, providing performance metrics and real-time feedback for warfighters.
Stable Cascade: A New Era in Image Generation
Stable Cascade, a novel text-to-image model, has been launched with a unique three-stage architecture. It promises enhanced quality and efficiency, with significant hardware requirement reductions. The model and its customizable code are now accessible via the Stability GitHub for research and development purposes.
Google Unveils Open-Source AI Models Gemma 2B & 7B
Google has launched Gemma 2B and 7B, open-source AI models for developers, offering a simpler alternative to its larger Gemini model. These smaller, faster models excel in tasks like chatbots and summarizations and can run on personal computers. They're available on multiple platforms with responsible AI toolkits included.
Tech Giants Unite Against Election Deepfakes
Twenty tech firms, including Adobe and Google, formed an alliance to combat AI-manipulated media, known as deepfakes, that threaten to disrupt 2024 global elections. They aim to develop tools for detecting and debunking these fakes to maintain electoral integrity and public trust.
Poll Of The Week 💗
Are you using AI in your daily life yet?If yes, please leave a comment and let us know how. |
Last week’s poll results:
Could you spot a deepfake scam if it was happening to you?
🟩🟩🟩🟩🟩🟩 Yes
🟩🟩🟩🟩🟩🟩 No
5 Tools to Boost Your Productivity
- Generate personalized visually stunning stories in just one minute. Dorosi
- Generate videos from simple text in one minute. Moonvalley
- Craft social media posts and art, in just seconds with AI. Questgen
- Generate high-quality, engaging content 10x faster. Vidiofy
- Chat, generate, and design without limits using Generative AI. Venturus AI
Want your tool featured here? Hit reply and tell us a little about it 😍
FUNDRAISING 🤑
Scribe Secures $25M Series B Funding
Scribe, a tool automating documentation, has raised Series B funding led by Redpoint Ventures. The company's growth and AI advancements aim to solve knowledge siloing, enhancing productivity by simplifying the creation of step-by-step guides.
Monumental's $25M for AI Robots
Robotics startup Monumental secures $25 million to expand its AI-powered construction robots in Europe. The funding will boost productivity and address labor shortages in the construction industry by automating bricklaying tasks.
Dili Launches AI for Investment Due Diligence
Ex-Coinbase employees created Dili, an AI platform to simplify due diligence for investors. It catalogs fund data and automates tasks, raising $3.6 million. Despite skepticism about AI's reliability, Dili aims to refine its models and expand its services.
Moonshot AI Secures $1B Funding
Moonshot AI, a Chinese AI startup, has raised over $1 billion, led by Alibaba and HongShan. Valued at $2.5 billion, it's the largest funding for a Chinese AI firm post-ChatGPT, signaling strong investor interest in generative AI.
Bioptimus: AI for Biology's Next Leap
Paris-based startup Bioptimus focuses on AI for biology, raising $35 million to tackle unique data challenges in clinical research. Leveraging Owkin's multimodal patient data, it aims to advance disease diagnosis and precision medicine.
Help Us Get Better 🤓
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